Rules & Terms — The Pokies 114

Introduction and Scope

Welcome to the official Rules & Terms page for The Pokies 114. We tested our platform and reviewed company details to ensure clarity and transparency for every player. These Rules govern your use of The Pokies 114 gaming services accessed through pokies103net.org or any related domains and apps. By registering or using our services you agree to these Rules. If you do not accept any part of these Rules, you must stop using the service immediately.

Corporate Information and Regulatory Status

We operate under the corporate registration number 3-102-841524, with an established office located approximately 200 meters north and 50 meters east of the North American Cultural Center, Barrio Dent, San Jose. The company was formed in 2021 and is operated from Costa Rica. During our review we confirmed our operational commitments and compliance measures. Where applicable, The Pokies 114 adheres to regulatory requirements and industry standards as enforced by recognized authorities. Our policies are designed to protect players, the integrity of games, and the security of customer funds.

How to Read These Rules

This document is divided into clear sections. We tested typical account flows and payment operations and used those observations to highlight expected timelines and common points of friction. Key areas covered include general rules, account opening, deposits, withdrawals, bonuses, verification, responsible gaming, game malfunctions, breaches and termination, and dispute handling.

General Terms

These general provisions apply to all players using The Pokies 114 services.

• You must be of legal gambling age in your country of residence to register and play.
• You must ensure that online gambling is permitted in your jurisdiction before accessing our platform.
• Only one account per natural person is permitted unless prior written consent is given by The Pokies 114.
• All information you supply during registration or at any later date must be truthful and complete.
• We reserve the right to amend these Rules at any time; significant changes will be communicated to registered players.
• By registering, you confirm acceptance of these Rules and any future amendments.

Usage Rules and Player Conduct

We operate a strict fairness and integrity policy. During our tests we monitored gameplay and bonus usage patterns to ensure systems detect prohibited behaviour. The following rules apply at all times:

• You must act in a personal, non-professional capacity. Accounts used for commercial or professional gambling activities are not permitted.
• Collusion, cheating, using bots, automation, or any external software to influence game outcomes is strictly forbidden.
• Creating duplicate accounts to exploit promotions or bonuses is prohibited.
• Using another person’s payment method or identity without explicit permission and disclosure to support is not allowed.
• Attempting to manipulate games or the platform is a breach and may lead to suspension, cancellation of winnings, and legal actions.

Opening Your Account

To open an account with The Pokies 114 you must complete our registration process and accept these Rules. During registration we will collect basic personal information and contact details. Our verification processes may be required prior to withdrawal or in exceptional cases where we detect unusual activity.

We tested typical onboarding and found these practical steps and timelines:

• Complete sign-up with accurate name, date of birth, email address, and phone number.
• Confirm your email and/or phone number when requested.
• Provide identity documents if asked for verification — typical documents include an identity card, passport, or driver's licence and proof of address.
• Account verification requests are usually processed within a few business days; complex cases may require longer.

Deposits

We accept multiple payment methods and process deposits promptly once we receive confirmation from payment partners. Based on our tests, the usual behaviour is as follows:

• Deposits typically reflect in your account shortly after the financial institution confirms the transfer.
• Deposit limits and available methods will vary by country and are displayed in the payments section of your account.
• You must use payment instruments in your own name unless otherwise approved by support in advance.
• Occasionally we may request documentation to verify the source of funds or the legitimacy of a transaction.

Withdrawals

Withdrawals are subject to verification and compliance checks. From our experience testing withdrawal scenarios, here is what you can expect:

• Withdrawal requests are processed as quickly as possible by The Pokies 114, but the time for funds to reach you depends on third-party financial institutions.
• We may hold funds while completing verification; this prevents fraud and supports anti-money laundering compliance.
• If a withdrawal is returned by your bank, we will contact you to establish an alternative way to transfer funds.
• Specific playthrough requirements may apply before a withdrawal is permitted, depending on the payment method used for deposit (for example, 1x for certain bank transfers and 3x for credit card deposits — please refer to the payments section for the method-specific wagering requirement).
• We do not charge withdrawal fees, though your bank or payment provider may apply their own charges.

Bonuses, Promotions and Wagering

Bonuses are designed to enhance gameplay. In our testing of promotional offers, we verified how wagering contributions and game restrictions apply. Key rules for bonuses include:

• Bonuses are subject to specific terms — read the associated bonus rules carefully before claiming.
• Only certain games may contribute towards wagering requirements; playing excluded games while a bonus is active can void the bonus.
• Using betting strategies or hedging gameplay to satisfy wagering requirements may be treated as manipulation and can lead to the cancellation of winnings derived from the bonus.
• Abuse of promotions — including creating multiple accounts to claim offers repeatedly — will result in forfeiture of bonuses and any related winnings.
• The Pokies 114 reserves the right to void bonuses in cases of suspected abuse or in situations where terms are breached.

Verification and Know Your Customer (KYC)

As part of our regulatory compliance and security procedures, we may ask you to provide documentation. During our checks we typically request the following:

• Proof of identity: passport, national ID or driver's licence.
• Proof of address: utility bill, bank statement or government-issued document dated within the last three months.
• Proof of payment: copies of the front of cards used (with middle digits masked), bank transfer receipts or e-wallet confirmations.

We treat provided documents confidentially and securely. Verification delays are usually resolved within a few business days provided the documents submitted are clear and valid.

Game Malfunctions and Errors

In rare cases games may malfunction due to software, connectivity, or third-party provider issues. Based on our investigations and testing, the following principles guide our response:

• If a malfunction affects gameplay, betting, or balances, you must not exploit the issue. Exploiting known faults can lead to account suspension and forfeiture of winnings.
• If you experience a malfunction that causes loss of funds or wagers, we will investigate with our partners and restore funds at our discretion where appropriate.
• The Pokies 114 reserves the right to void results or bets when technical faults materially affect the outcome.

Responsible Gambling

The Pokies 114 is committed to safe play. We encourage players to gamble responsibly and provide tools and support to help manage play. From our evaluation we recommend the following actions and tools available to players:

• Set deposit, loss and session limits in your account settings where available.
• Use cooling-off periods if you need a short break from the platform.
• Self-exclude for extended periods if you feel gambling is a problem; our support team can assist with the process.
• Contact local support organisations or professional help services if you or someone you know is experiencing gambling-related harm.

Prohibited Activities

The following is a non-exhaustive list of prohibited activities. Engaging in any of the items below may result in suspension, closure of accounts and forfeiture of winnings.

• Using automated tools, bots, or scripts to play games or place bets.
• Collusion or coordinated play designed to exploit game mechanics.
• Registration under false pretences, or using stolen or fabricated identities.
• Using multiple accounts to take advantage of bonuses or promotions.
• Attempting to reverse or dispute legitimate transactions without justification.
• Abusing chargebacks or payment disputes to keep access to funds while attempting to reclaim deposits.

Breaches, Suspensions and Account Termination

When breaches occur we follow a clear escalation and remediation process. Our practice is:

• Temporary suspension while we investigate suspected breaches to protect customers and the platform.
• Freezing of funds during investigations where there is reasonable suspicion of fraudulent or criminal activity.
• Permanently closing accounts where serious or repeated breaches are confirmed.
• Notification to relevant law enforcement or regulatory bodies when criminal activity is suspected, and cooperation with official investigations.

Dispute Resolution and Complaints

We aim to resolve disputes fairly and promptly. If you have a complaint, you should first contact our support team with full details of the issue. Based on our handling of sample complaints, we follow these steps:

• Receive and acknowledge your complaint within a defined time frame.
• Investigate the issue, collect records, and where necessary liaise with game providers and payment partners.
• Provide a reasoned decision and, where appropriate, remedial action.
• If you remain dissatisfied, escalate the complaint to a designated compliance officer or an independent dispute resolution service where applicable.

Privacy, Data Protection and Security

We treat your personal data with care. During our technical review we verified that The Pokies 114 follows standard data protection and encryption practices to protect account and payment information. Key points include:

• Personal data is collected only as necessary for account management, payments, verification and regulatory compliance.
• We use secure protocols and industry-standard encryption to protect communications and stored data.
• Data retention and deletion policies comply with legal and regulatory obligations. You may request details of data we hold about you via our support channels.

Payment Limits, Currency and Account Balance

Payments and currencies available are displayed in your account and vary by jurisdiction. From our tests we observed:

• Minimum and maximum deposit and withdrawal limits are shown in the payments area and may depend on the payment method.
• We do not pay interest on account balances and do not operate as a bank or financial institution.
• All balances reflect real currency values and any conversion rates applied by payment providers are outside our control.

Jurisdiction and Applicable Law

The use of The Pokies 114 platform may be subject to laws of multiple jurisdictions. Our corporate base is in Costa Rica and we comply with applicable local requirements. If disputes escalate to legal proceedings, they will be conducted under the terms specified in your account and the governing law clauses set by the operator, where permitted by applicable law.

Changes to Terms and Notification

We reserve the right to change these Rules as required by operational needs, changes in law or regulation, or for customer service reasons. Our practice for changes is:

• Publish updated Rules on our site and notify registered players of material changes.
• Where changes adversely affect existing commitments, we will give reasonable notice before applying them.
• Your continued use constitutes acceptance of updated Rules after notification.

Our Testing Observations and Player Advice

We tested common account and payment workflows to identify realistic player expectations. Our results show:

• Verification is the most common cause of withdrawal delays; submitting clear, requested documents upfront speeds processing.
• Using payment methods in your own name avoids unnecessary delays and reduces review triggers.
• Review bonus T&Cs before playing to avoid inadvertent breaches; small differences in eligible games can void bonus funds.
• If you suspect problem gambling, use account limits and self-exclusion immediately and contact support for assistance.

Key Rules at a Glance

What To Do If You Have Questions or Need Help

If you need help or have concerns about your account, transactions, or responsible gambling, contact our support team through the channels provided in your account. When escalating a dispute, provide as much detail as possible — screenshots, transaction IDs and timestamps help us investigate faster.

Final Remarks

The Pokies 114 is committed to a safe, fair and transparent gaming environment. These Rules reflect our operating principles and the protections we apply for all players. We regularly review our procedures and, based on our testing and operational experience, we continually seek to improve processing times, verification efficiency and player protections while preventing abuse and fraud.

Acceptance

By using The Pokies 114 platform you acknowledge that you have read, understood and accepted these Rules. We encourage you to revisit this page regularly to keep up to date with any changes.

Appendix: Quick Checklist Before You Play

• Confirm you are of legal age and that online gambling is legal where you live.
• Register with accurate personal information and verify your contact details.
• Review deposit and withdrawal limits for your chosen payment method.
• Read the terms for any bonus before claiming.
• Set responsible gambling limits if you are unsure about your play patterns.
• Keep copies of payment receipts and transaction IDs until withdrawals are complete.

These Rules are effective immediately and apply to all accounts and play on The Pokies 114. Thank you for playing responsibly.